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Returns Policy

General returns conditions

The following conditions apply to the supply and sale of goods sold by the Company.

This policy only applies to goods purchased direct from The Company and where goods are purchased indirectly then please contact the original supplier.

Returns for refund/credit will only be accepted from the original purchaser and only if the product is purchased direct from Samson Scientific Ltd.

All warranty claims will be handled by Samson Scientific Ltd.

It is the responsibility of the customer to determine suitability of a product prior to placing the unit in service.   

Returning unwanted products:

Unused products may be returned within 30 days of purchase for a refund, minus the shipping charges.

The returned product must be in new, re-sellable condition as must the packaging and accessories or a fee will be charged to cover the cost of the damaged and/or missing item(s) and this will be deducted from the refunded amount.

Please ensure the goods are shipped in a larger box that protects the original item box with sufficient packing to protect the goods. We also suggest you insure the package for the full value.

Used or damaged equipment cannot be returned for a refund. Credits will only be issued after the goods have been received and inspected by Samson Scientific Ltd.

It may take up to 14 working days to process credits. 

The request for a return must be made within 30 calendar days of the purchase and the return shipment must be made promptly after that.   

The original shipping charges are not refunded unless we have shipped the wrong item. If we have shipped an item in error we will pay to return the item to us or we will send a delivery service to collect the item at our expense.   

Items missing or damaged in shipment must be reported within 2 business days of receipt of shipment.   

Custom or special order products are not returnable.

Test & Inspection  

All returned products will be subjected to a complete inspection and test(s) if necessary to establish the condition of the goods before a refund, repair or replacement can be offered.

We aim to provide a formal response within 48 hours of receiving the returned goods.

Warranty  

The Company undertakes under warranty at its option to either replace or repair any goods sold or supplied in the following circumstances only: 

a)   Where the goods do not correspond to any written identifying description applied to them. 

b)   Where the goods prove to be defective and not fit for their ordinary purposes within the documented warranty period as detailed in the product manual. 

c)   The term “Defective” means failure due to a manufacturing fault or design error and does NOT mean any accidental damage or general wear of the instrument in normal use. Test and Inspection of the goods shall take place as described. 

d)   Warranty conditions and warranty periods are defined in the documentation supplied with your product.

If you have any questions on our Returns Policy, please do not hesitate to contact us.